Job description
Key Duties & Responsibilities
- Running a caseload of around 150 RTA litigated cases.
- Dealing with all aspects of litigated claims involving Road Traffic Accidents and or any files of a technical nature which you may from time to time be asked to advice on, handle and/or progress.
- Ensuring clients are kept informed and up to date on a regular basis throughout the life of the claim by proactive communication by way of phone calls, emails or meetings.
- Building a rapport with clients, solicitors and insurers to ensure a consistency of service and loyalty to the business.
- Continually risk assess from the outset and duration of the case.
- Instructing Counsel, to attend conferences, hearings and CMCs
- Have relevant experience of handling claims involving credit hire issues.
- Prioritise incoming daily post/emails and dealing with anything needing urgent attention while the remainder of the post is dealt with expeditiously and in order of importance and productivity.
- Support and mentor new/less experienced members of the team with any issues in terms of clients, referrers, external agencies and procedure etc.
- Working to targets for the settling cases.
- Securing positive client reviews at the conclusion of the case.
- Checking the authenticity and validity of claims by speaking with clients regularly on potentially difficult files
Experience & Knowledge
- Experience of running your own caseload Fast and/or Intermediate track cases within a Personal Injury environment.
- Have a good knowledge of the CPR and/or relevant case law, Credit Hire as well as current legislation in order to progress claims in a timely manner.
- The ability to liaise and build up a rapport by using effective communication with all external agencies during the life of a claim including medical agencies, investigators, barristers etc.
- Good IT skills with a sound working knowledge of Proclaim or a similar case management system and essential MS Office knowledge.
- Excellent time management and organisational skills, with a calm and methodical approach to work and a flexible, adaptable attitude to resolving issues.
About us
Are client being one of the leading providers of personal injury legal services.
Their focus is always on the client and ensuring their claims journey consistently exceeds expectation.
They work with a major UK RTA insurer as a panel solicitor. Our team has grown to a size of 50 employees at our office in South Liverpool.
They pride themselves in providing a positive working environment where they can work together towards their success. They understand that their success as a business depends on the success of their people, and that is why they have established an environment where all their employees feel valued and able to perform at their best.
Benefits
- 25 days' holiday per annum + bank holidays
- Hybrid working model 1 day a week at home.
- Holiday on your birthday
- Pension scheme
- Training and development opportunities
- Funded social events to connect with your colleagues
- Dress for your day policy
- On site parking