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- Handle internal and external calls.
- Take details of works required from customers and colleagues.
- Review call out and planned maintenance schedules to ensure no crossover works.
- Provide details to engineers of works required and ensure all information is provided to avoid delays.
- Order any parts or equipment required by the engineer teams for site visits.
- Liaise with wider business if required to ensure works are completed as quick as possible.
- Keep customers updated on arrival times and progress of works.
- Check engineering paperwork to ensure accurate logs and correct works have been completed.
- Deal with any customer complaints regarding works - take details and report if required.
- Log all correspondence on internal systems.
- Previous experience in planning, helpdesk operations, or Mechanical and Electrical fields.
- Precious experience in raising PO's.
- Previous experience in dealing with customers.
- Excellent verbal and written communication skills.
- Excellent team working skills.
