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Systems and Helpdesk Coordinator
Position: Systems and Helpdesk Coordinator
Location: Merseyside
Salary: 27,000
Hours: Full-time
About the Role:
Our client is seeking a dynamic and proactive Systems and Helpdesk Coordinator to join their team. This is a key role responsible for managing and coordinating all aspects of resource planning, scheduling, and administration to ensure the smooth day-to-day operation of the company's contracts. You will oversee the Helpdesk and telephony systems, as well as the administration of the software platforms that support their business activities.
As the Systems and Helpdesk Coordinator, you will lead and supervise a team of administration and helpdesk staff, ensuring the seamless delivery of services across the organization. This active and highly visible position requires exceptional customer relationship management, along with the ability to collaborate closely with internal teams and clients to continuously improve service delivery.
Key Responsibilities:
- Oversee and manage the Helpdesk, ensuring efficient service delivery and compliance with contractual performance standards.
- Lead on the workflow management using Computer-Aided Facilities Management (CAFM) software, ensuring it meets performance management system (PMS) requirements.
- Provide internal reports on the operational performance of the engineering teams and manage time & attendance tracking, overtime, and absence records.
- Schedule and manage Planned Preventative Maintenance (PPM) and reactive maintenance, ensuring tasks are prioritized effectively.
- Maintain and manage all aspects of the CAFM and Helpdesk systems, including liaising with IT and support services for system maintenance.
- Supervise, mentor, and train helpdesk and administration staff to maintain high operational standards.
- Work closely with subcontractors to ensure contractual compliance and proper system documentation.
- Provide general administrative support, including managing expense claims, travel bookings, and health and safety practices.
- Assist the Senior Management team with audit preparation, client relationship management, and HR processes.
What We're Looking For:
- Minimum 2 years' experience with CAFM and helpdesk systems; familiarity with Concept software is a plus.
- Strong IT skills, particularly in Microsoft Office Suite and database software.
- Demonstrated customer service experience and strong communication skills, both verbal and written.
- Excellent organizational skills, with the ability to manage multiple tasks and deadlines.
- A self-starter who can work independently and within a team.
- Proven leadership qualities with the ability to mentor and train staff.
- Strong analytical skills and a methodical approach to optimizing processes.
Why Join Our Client?
- Be part of a company that values innovation and teamwork.
- Play a pivotal role in supporting and improving operational systems.
- Competitive salary and opportunities for professional growth and development.
If you're ready to take on an exciting and challenging role within a growing company, we'd love to hear from you!
Apply:
Apply now to join our client's team and contribute to the success of an exciting team!
Hayley Woodruff on (phone number removed) or apply with your CV to (url removed)
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We welcome applications from individuals of all backgrounds, experiences, and identities. Our recruitment process is designed to ensure equal opportunities for all candidates, regardless of age, gender, race, ethnicity, religion, disability, sexual orientation, or any other characteristic.
Please Note: Due to high volume of applicants, only those shortlisted will be contacted.
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