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Operations Team Manager
- Location - Liverpool City Centre / Hybrid
- Salary - 42,000 per annum
- Contract - Full time, permanent
- Hours - Monday to Friday, 9am - 5pm (35 hours per week)
- Excellent company benefits scheme
We are currently recruiting on behalf of a well-established wealth management firm for a Operations Team Manager in Liverpool. This is an exciting opportunity to take on a leadership role where you will be responsible for the management, development, coaching and motivation of team members as well as supporting your team with the delivery of service excellence & protection of client assets.
Job Description:
- Leading a team of 8-10 administrators responsible for actioning client requests to close their accounts, ensuring an efficient offboarding process
- Undertaking the day to day management of the team, this includes ensuring processes and controls for transacting all payments, receipts, transfers and reconciliations are performed, thus ensuring a professional and reliable service for clients, investment managers, advisers, and product providers.
- Management, development, coaching and motivation of team members
- Responsibility for leading, influencing and developing a high performing team
- Continually reviewing the team's effectiveness/ failure against the agreed SLA/ performance standards, whilst continuously looking to improve the service standard.
Person specification:
- Previous experience within a managerial role within a relatable industry - Financial Services, Banking, Investments / Wealth Management, Insurance
- Experience in development, coaching and motivation of team members
- Knowledge and experience of FCA regulations
- IOC Qualified (desirable)
- Experience within a previous transfers role for an investment firm (desirable)
This is an amazing opportunity to join a reputable, successful expanding company with clear opportunities for progression and development.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
