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To be responsible for delivering efficient administration and effective marketing of rental properties with high quality customer service. To be responsible for supporting the wider lettings and sales team in delivering professional lettings service.
Client Details
Our client is a large organisation within the Property industry, renowned for its commitment to providing high-quality housing services. They take pride in managing a sizable portfolio of residential properties across the country, emphasizing customer satisfaction and sustainable practices.
Description
- To provide a customer focused lettings services ensuring that there is a seamless service is always provided to customers.
- To manage new enquiries via email, face to face, social media and telephone.
- To have a working knowledge of all software and ICT systems within the branch and the wider Regenda group.
- Be flexible and provide customers with a service that meets their needs, be empowered to do the right thing to resolve problems and take ownership of driving customer satisfaction and effective communication.
- To process tenancy applications in line with Redwings policies including reference and affordability, legislative requirements and coordinate move-ins with the residential management team.
- To process payments including deposits and first month's rent in accordance with Redwing policies.
- Work closely with the residential management team to ensure a positive transition from letting to management. Ensure collaborative working relating to scheme performance in relation to rents, void, turn around, and customer feedback at Exit interviews.
- To carry out viewings on available properties, negotiate rent and provide arrange tenancy paperwork.
- To ensure compliance with all relevant lettings and property management related legislations and regulations.
- Work to team and individual targets and contribute to the overall branch performance.
- Assist the lettings Manager with the marketing and letting of all available properties in line with KPI's and income targets.
- To be responsible for generating leads and business generation.
- Registering enquiries and arranging appointments for viewings and market appraisals in line with the office and individual targets and KPI's.
Profile
A successful Lettings Officer should have:
- A strong background in property management and lettings.
- Knowledge of property laws and regulations.
- Exceptional customer service skills.
- Ability to handle property management tasks efficiently.
- Good negotiation and communication skills.
- Aptitude for handling conflicts and resolving issues.
- Ability to work in a fast-paced environment and meet deadlines.
Job Offer
- Competitive hourly rate of approximately circa £17ph
- A temporary role with a possibility of extension.
- Opportunity to work in a large organization in the Property industry.
- Dynamic and supportive work environment.
- Exposure to a wide range of property management experiences.
If you are a passionate professional with a background in property lettings and management and are ready to take on a rewarding challenge in Liverpool, we encourage you to apply for this Lettings Officer role today.
