1st Line Support

VIQU Limited

Posted 10 days ago, valid for 20 days

Liverpool, Merseyside L96GB, England

£130 - £140 per day

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

VIQU is seeking a 1st Line Support contractor for a 3-month hybrid contract in Liverpool with a top accountancy firm.
The role requires previous IT Support experience, particularly in a Windows/Microsoft environment.
Key responsibilities include providing remote and onsite support, managing ServiceNow tickets, and ensuring good customer service.
The position offers a daily rate of £130 - £140, with a standard workweek of 37.5 hours from Monday to Friday.
Candidates should have experience with Windows 10, Office 365, and Active Directory, and the role is classified as Inside IR35.

1st Line Support – 3-Month Contract – Hybrid - Liverpool

VIQU have partnered with a top accountancy firm who are seeking a 1st Line Support contractor to provide some additional BAU support to their Service Desk.

The successful 1st Line Support will have previous experience within IT Support, and will be providing both remote and onsite support in a Microsoft environment.

Key skills & responsibilities for the 1st Line Support:

1st Line / Service Desk Support – in a Windows / Microsoft environment:
- Windows 10
- Office 365
- Exchange
- Outlook
- MS Teams
- Active Directory
- Telephony support
- Triaging tickets and escalating to relevant teams where necessary
- Using ServiceNow ticketing system
- Mix of remote & deskside support - including working on a tech bar
- Good customer service skills
- Experience with iManage or Bomgar (desirable)

Role details:

Job role: 1st Line Support
Job type: Contract
Duration: 3 months’ contract with view to extend
Rate: £130 - £140 per day
Working hours: 37.5 hours per week Monday - Friday
IR35 status: Inside IR35
Location: Hybrid, one day per week in Liverpool

To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Suzie Stone, by exploring the VIQU IT Recruitment website.

To be the first to hear about other exciting opportunities, technology, and recruitment news, please also follow us at ‘VIQU IT Recruitment’ on LinkedIn, and Twitter: @VIQU_UK

Apply now in a few quick clicks

1st Line Support

Desktop Support Technician

Service Desk Analyst

GIS Support Analyst