Desktop Support Engineer

We have an immediate requirement for a Desktop Support Engineer to join our client as backfill on an initial 2 week contract.  Speke, Liverpool, UK

**Onsite role* *Inside IR35 - Umbrella contractors only**We need to provide urgent backfill from 2 July to 12 July 2024

Key Tasks

L2/L3 Support on lab instruments and application/software linked to the instruments. Activities performed under this role:

• Incident resolution (trouble shooting, physical check of instrument, network issue, licenses configuration, data flow and data storage issues…)

• User Administration (User creation, access, check on validity of user accounts…)

• Installation (coordination with vendor, interaction with network team, configuration of the instrument with the different applications…)

• Periodic reviews and maintenance (support client instrument owner, ensure maintenance plan is in place and followed, support firmware updates…)

• The person must come from IT Departments (R&D IT support) from Pharma or/and Biotech industries and should have ITIL knowledge (Incident/Change/Knowledge/Problem Management).

• Activity must be performed on client’s site

• The candidate will be managing computers connected to the instruments and as it is a QC (quality control) role will be working in a more regulated environment (GxP based).Required skills ?

•L2 Technician with a strong technical background

• Applying OS image on Laptop/Computer

• Added value if the candidate has 21 CFR Part 11

• Manual Testing, Qualification process

• Added value if the candidate comes from IT Departments (R&D IT support) from Pharma or/and Biotech industries and has ITIL knowledge (Incident/Change/Knowledge/Problem Management).

•Added value if the candidate has lab support experience, shoulder taping, special LAB software support, some soft skill in maintenance of equipment.