Back to search
Job Title: Junior Helpdesk
Location: Liverpool
Contract: Full-time, permanent, onsite only
Salary: £22,000 - £24,000
Other Benefits include:
40 hours per weekEmployer pensionCompany sick payCycle to work schemeOvertime rates
Key Responsibilities:
Ensure customer SLAs are metEnsure Quoted jobs have best fit resources allocated (geographically and skill set)Monitor engineer response to Quoted works to ensure return visits are logged andcompletedAssist with purchasingEnsure timely processing of engineers quotes, reports and recommendations toclientsOrdering goods and servicesLiaising with Accounts managers and supervisors with regards to capacity, timing ofjobs and issuing work instructionsLiaise with engineers to keep informed of changes, abnormal travelUpload and update client portals and clients frequentlyContribute to the operation of the out-of-hours telephone answering service,ensuring messages are relayed and actioned in a timely mannerCompile customer invoicing for review by accounts
Qualifications and Skills:
Experience in a customer service roleKnowledge of basic IT systemsFlexible and patientAble to understand complex information and demonstrate attention to detailRemain professional and communicate stronglyA can-do attitude Customer-focused approach
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
