Infrastructure Analyst

Infrastructure Analyst 

Liverpool or Manchester/Hybrid

£45K + Great Benefits

An Infrastructure Analyst is required for an established legal firm who have offices in both Liverpool and Manchester. The successful candidate will report to the Infrastructure Service Delivery Manager and will form part of the technical infrastructure team. The team are currently working with some of the latest technologies in the market, including a Software Defined WAN, Software Defined Datacentre, and migration of core applications to SAAS and IAAS platforms where suitable. As well as being a member of our Infrastructure team, the successful candidate will also closely align with the enterprise architect, project management office and service desk teams. 

Key responsibilities:

Work closely with the Service Delivery Manager – Infrastructure to develop and maintain the Operational Infrastructure across their UK and International Offices. 

Support Project Managers giving technical guidance to enable the smooth implementation of Services and Products into the Architecture through the Project lifecycle RFP through to BAU Support.

Act as a point of escalation to Infrastructure Analysts and support them in identifying, troubleshooting, and resolving complex issues. 

Embrace change defined by the IT Project Roadmap. 

Create and maintain systems design and configuration documentation, including creating and maintaining test plans and recovery methods of all systems. 

Keep up to date on infrastructure and security trends and developments.

Essential

A strong understanding of VMware management and maintenance.

A strong understanding of Microsoft Azure including Entra and application configuration.

A strong understanding of Microsoft Server technologies and associated services, including Server 2016, 2019 and 2022. 

A good level of networking knowledge, from a troubleshooting and routing perspective. Basic switch configuration knowledge would be desirable. 

An understanding of Disaster Recovery and High Availability technologies.

Microsoft Active Directory, DHCP, DNS, Sites / Services, and native replication technologies. 

Windows file services including DFSR. 

A strong understanding of applications, HA technologies and how to make applications highly available for BC / DR purposes.

Server back-end configuration.

A good understanding of monitoring technologies including tools such as SolarWinds in addition to SNMP and MIB sets to configure and fine tune service monitoring to correctly alert and give statistics on availability and performance. 

A good understanding of telephony and phone systems, including SIP trunking and routing. 

An understanding / reference in the use of change management / problem management. 

A strong understanding of technical workloads and an analytical focus on troubleshooting, time, and task management. 

Desirable

ITIL v3 Foundation

Microsoft Certified: AZ-900, Microsoft Certified: AZ-104,Microsoft Certified: AZ-700

Office 365 – Exchange online / Teams / Intune

Microsoft Single Sign on (Native Azure / SAML) and Multi-Factor Authentication

Microsoft Azure, including deploying and managing of Azure virtual machines

Mimecast 

VMWare VSAN

Datacentre Technologies including power and cooling to achieve and efficient and green datacentre footprint. 

An interest in Cyber / Information security; iManage10 / Cloud / Share

Remote Desktop Services

Any prior experience with FortiGate firewalls

Aderant, BigHand