2nd Line IT Support Engineer

Job Title: 2nd Line IT Support Engineer
Location: Central Liverpool
Salary: 30,000 - 37,000 DOE

Are you an experienced IT professional ready to take on new challenges? We're seeking a proactive and skilled 2nd Line IT Support Technician to be the go-to expert for resolving more complex IT issues.

You'll play a key role in supporting our colleagues, ensuring they have the technology they need to be at their best. If you're passionate about problem-solving, love a challenge, and want to help drive our internal IT services forward, this is the perfect opportunity for you!

Key Responsibilities:

• Provide 2nd line support to resolve technical issues and queries.
• Troubleshoot hardware, software, and network problems.
• Manage and maintain user accounts, permissions, and systems.
• Collaborate with 1st line support to ensure smooth escalation of complex issues.
• Deliver excellent customer service with a focus on problem-solving.

Requirements:

• Previous experience in a 2nd line IT support role.
• Strong knowledge of Windows OS, Office 365 stack, and network troubleshooting.
• Other applications and technologies including virtualisation, cloud support
• Excellent communication skills and a customer-focused approach.
• Ability to work independently and as part of a team

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• A supportive and friendly work environment.

If this role sounds interesting to you and you would like to know more. Please apply and we can have a chat regarding suitability!

Key words: 2nd Line, IT Support Engineer, Senior IT Engineer, Second Line, 2nd line Technician

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.