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First Line IT Support Analyst - Legal Technology (Law Firm)

Latcom Plc
Posted 11 hours ago, valid for 10 days
Location

Liverpool, Merseyside L96GB, England

Salary

£28,000 - £33,600 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The position serves as the first point of contact for support queries related to legal tech products.
  • Responsibilities include logging requests, resolving simple issues, and escalating complex problems to a Knowledge Engineer.
  • Candidates should have 1-2 years of experience in Desktop Support or as a Service Desk Analyst, with a preference for experience in Legal Technology.
  • Strong knowledge of Microsoft Office 365 and familiarity with tools such as iManage, HighQ, Bryter, Contract Express, DocuSign, or Luminance is required.
  • The role offers a hybrid working model, consisting of 3 days in the office and 2 days working from home.

Job Responsibilities

  • First point of contact for all support queries relating to the legal tech products.
  • Logging of requests and problems.
  • End to end resolution of simple issues and escalation of complex issues to the appropriate Knowledge Engineer.
  • Preparation of team knowledge bank documentation and gathering of information to knowledge share with team
  • Reporting and general maintenance of the Legal Tech products.

Skills Required

  • 1-2 years' experience of Desktop Support/Service Desk Analyst, Legal Technology would be a bonus!
  • Strong knowledge Microsoft Office 365
  • iManage, HighQ, Bryter, Contract Express, DocuSign or Luminance

This role offers hybrid working - 3 days office based/2 days WFH.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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