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Your new company
This managed service provider specialises in providing IT support to the education sector across the North West, with a strong presence in the Merseyside area, and they have approached Hays seeking an IT Engineer to work in the North Liverpool area. This MSP has an excellent reputation in the North West, due to the excellent service they provide to schools, with a very customer-focused approach, and it is key they appoint the right individuals to ensure continuous provision for schools. This particular role will be focused on supporting 5 primary schools in the Merseyside area, where you will work closely with academic staff and end users, becoming an integral part of the wider IT team at the MSP.
Your new role
Reporting to the Regional IT Manager, you will be responsible for providing IT support to 5 primary schools in the North Liverpool area, providing a mixture of on-site support and remote support from home. When visiting a school, you will support them with both hardware and software, as well as with bespoke educational technologies, which will include interactive whiteboards, MIS systems and other niche educational systems. From a hardware perspective, you will build and install hardware, order new equipment as and when required and ensure that users are fully trained in the use of IT equipment. For software, you will update existing software, as well as install new software, and ensure staff are competent in the use of any new software. In this role you will be front facing with end users interacting with customers on a daily basis and building rapport with the wider teams. From a support perspective, you will be liaising with the wider IT team who will support you in the roll-out of any IT projects during school holidays and support you in further developing your knowledge.
What you'll need to succeed
In order to be successful in securing this position, you will have IT support experience where you have provided on site, face-to- to-face support to end users, ideally with experience in the education sector. Strong customer service and communication skills will be required, as well as the ability to easily build rapport with individuals. Experience working on Microsoft 365, Windows servers and with any educational technologies will also be essential. Please also note you must have a valid UK driving licence and access to your own vehicle.
What you'll get in return
In return, you will be paid a competitive salary of 28,000 and will become an integral part of this successful team at this highly reputable MSP in the North West. You will have access to further development and training, as well as career progression as your skills develop.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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