IT Service Officer

Castlefield Recruitment are currently recruiting an IT Service Officer to join an expanding organisation in Liverpool. The role is a permanent, on-site position.

The Role:

• Provide technical support across a range of end user devices, including changing passwords, troubleshooting and setting up new users
• Utilise knowledge of software such as Windows, and O365 as well as hardware such end user devices
• Maintain and update IT asset records, keeping note of any additions and disposals
• Ensure support documentation is maintained for all fault fixes and requests
• Ensure risks are identified and managed within IT applications
• Provide excellent service and communicate issues to team members
• Implement solutions to issues, and escalate these issues when required

The Person:

• High levels of personable communication and customer service
• Ability to present technology and solutions in a clear and concise manner to audiences
• Experience in hands-on IT fixes