IT Support Engineer

Latcom Plc

Posted 17 days ago, valid for 7 days

Liverpool, Merseyside L96GB, England

£28,000 - £33,600 per annum

Full Time

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Sonic Summary

The position is for an IT Support Engineer - 2nd Line based in Liverpool City Centre, offering the option of 2 days working from home.
Candidates should have 2-3 years of experience in a similar role and must be based in or around Liverpool City Centre.
Key responsibilities include supporting critical IT services, delivering project workstreams, and ensuring high standards of IT support.
Technical skills required include experience with Active Directory, Microsoft 365, and effective communication with non-technical stakeholders.
The salary for this role is competitive, although specific figures were not provided.

IT Support Engineer - 2nd Line. Based in Liverpool City Centre, Merseyside, my client has a new requirement for an enthusiastic IT Support Engineer - 2nd Line with the option of 2 days WFH. I am looking for someone around 2-3 years experience in a similar role. This role is split into 50% BAU and 50% Project work. Please only send your CV if your based in or around Liverpool City Centre or live within commutable distance.

You must have experience/technical skills in:

A track record of delivering projects with minimal supervision.
Active Directory to an Group Policy Level.
Microsoft 365 including security.
Talking to non-technical stakeholders.
Proven experience in technical support for critical business services.
Enthusiastic/common sense.
Excellent communicator/professional.

Role involves:

Support/enhance critical IT services, including Active Directory & Microsoft 365.
Support the delivery of project workstreams, meeting objectives efficiently.
Innovate & drive efficiencies in IT service delivery.
Develop/refine IT processes & procedures.
Ensure SLAs and KPIs, delivering IT support to the highest standards.
Liaise with internal & external stakeholders to align IT solutions with business needs.

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