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Senior IT Support Engineer

TIGER RESOURCING SOLUTIONS LIMITED
Posted 8 days ago, valid for 19 days
Location

Liverpool, Merseyside L96GB, England

Salary

£28,000 - £33,600 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • An IT company is seeking a 2nd Line Support Engineer with experience in Networking, Windows, and Server support.
  • The position requires a minimum of 2 years of experience in a similar role and the ability to drive to various sites in the L1 postcode and Ellesmere Port.
  • The role involves providing technical support to end-users in educational institutions, including troubleshooting hardware and software issues.
  • Candidates with experience in the Educational sector or Managed Service Providers (MSPs) are preferred.
  • The salary for this position is competitive and commensurate with experience.

****MUST be able to drive (and own a vehicle) as will be based on site, at various sites. Will need to drive around L1 postcode and occasionally to Ellesmere Port****

2nd Line Support, L2 Engineer, Networking, Windows/ Microsoft, Server, Server Builds & Migrations, Networking protocols (TCP/IP, DNS, DHCP, VPN) , VLAN. Any experience within the Educational sector or MSP would be desirable.

An IT company are looking for a 2nd line Support Engineer to provide technical support (Windows/ Networking/ Server/ VLAN) and assistance to end-users for computer hardware, software, and network-related issues. Mostly for Educational (schools & academies) institutions.

You will be driving to various sites daily across Liverpool and Ellesmere Port.

The position requires the individual to be willing to do anything between1st-3rd line support as part of the day to day as it won't always be the high level jobs you are required for.

Responsibilities:

  • 2nd Line Duties
  • Windows Server
  • O365
  • Networking duties (LAN/ VLAN)
  • Set up and maintain network infrastructure, including routers, switches, firewalls, and wireless access points.
  • Install, configure, and maintain computer systems, peripherals, and software applications.
  • Perform routine maintenance tasks, such as system updates, backups, and security patches.
  • Troubleshoot hardware and software problems, diagnose issues, and implement solutions promptly.
  • Manage user accounts, permissions, and access rights in accordance with company policies.
  • Respond to IT support tickets and service requests

2nd Line Support, L2 Engineer, Networking, Windows/ Microsoft, Server, Server Builds & Migrations, Networking protocols (TCP/IP, DNS, DHCP, VPN) , VLAN. Any experience within the Educational sector or MSP would be desirable.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.