Red Recruitment is recruiting a Claims Handler to join our client who has almost 40 years experience of helping people secure vehicle and home insurance across the UK. Located in Liverpool, our client is looking for individuals with excellent customer service skills with a natural empathetic approach to customers. The salary for this position is 24,255 - 25,876 per annum, there is also an opportunity to earn more with OTE and bonuses.

Benefits and Package for a Claims Handler:

Salary: 24,255 - 25,876 per annum OTE including up to a 4,200 performance related bonus per annum, (once established within your role)
Hours: Monday - Friday, 37.5 hours per week between the hours of 8am - 8pm
Every 1 in 3 weekends you will be required to work Saturday and Sunday, 9am - 5pm, in return you will get 2 days off in lieu
Contract Type: Permanent
Location: Liverpool
31 days annual leave (including bank holidays)
Additional buy and sell holidays
Company sick pay scheme
Company paid maternity and paternity leave
Enhanced company pension scheme
250 bonus for every new colleague you recommend to the business
Cycle to work scheme
Free eye test vouchers
Clearly defined progression paths with training and support

Key Responsibilities of a Claims Handler:

Providing a professional and proactive response in assessing claims in line with policy and procedure
Providing an empathetic service to clients who have been involved in road traffic incidents
Liaising with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim notification
Resolving any issues avoiding expressions of dissatisfaction escalating into complaints
Monitoring and managing claims ensuring all services are provided in an agreed timescale
Assessing new claims in accordance with policy terms and conditions

Key Skills and Experience of a Claims Handler:

Excellent customer service skills
Naturally empathetic and the ability to connect with people
Quick fast-paced problem-solving ability
Positive can-do attitude
Good IT skills and a confident communicator
Have the ability to make fast, informed decisions
Good sales, negotiation and persuasion skills
Excellent organisational and prioritisation skills with strong attention to detail
The Ability to deal with challenging customers and third party insurers

If you are interested in this position and have the relevant skills and experience required, please apply now!

Red Recruitment (Agency)