Claims Handler

We are currently looking for a Liability Claims Handler to join our Liverpool office, you will be able to demonstrate your claims handling skills by proactively managing and tracking several claims.

We are seeking a confident communicator who will be required to resolve liability in a timely manner to maximise efficiency. Using your time effectively, the Liability Claims Handler will have the ability to investigate, identify and raise any fraud concerns whilst also being able to meet deadlines.

Role: Liability Claims Handler (non report)

Location:  Liverpool, with hybrid working opportunity upon successfully passing probation

Working hours:  Monday to Friday 9:00am to 5:30pm, 37.5 hours per week

Salary:  A basic, starting salary of £24,255 with earning progression up to £29,590, plus up to an additional £2,000 performance related bonus per annum, once established within your role.    

What you will be doing:

• To manage a small portfolio of TBE claims as decisively and efficiently as possible
• High volume of outbound calls and proactive touches on claims, liaising with all parties involved to resolve liability as quickly as possible
• Each claim will be kept for a maximum of 14 days (10 working days) at which point the claim will be re-allocated to the relevant team if liability cannot be established
• Once liability is established and providing there is a genuine opportunity, referrals will be made to other departments to enhance further revenue streams, i.e. Intervention and Non-Fault
• Validate all claims for indemnity and fraud concernsIdentify all heads of claim at the earliest opportunity to mitigate if possible and reduce claims leakage
• Investigate liability proactively, searching for all available evidence, contacting all parties and representatives involved to come to a swift liability decision
• Solid desktop investigations made using all available sources such as Google Maps, GB Trace, Esendex and What’s App
• Managing claims in line with the reserving philosophy and applying a bold approach when considering closures
• Proactive diary management to monitor and progress each claim

What we’re looking for:

• Previous motor claims handling skills and solid desktop investigations would be desirable, however not essential
• A professional, confident telephone manner alongside a strong customer service background is essential
• A persuasive, strong and confident communicator, both written and verbally 
• Motivated self-starter

About Acorn Insurance

We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.

At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.

We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.  

Why Acorn Insurance?

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)

• Additional Buy & Sell Holidays
• Company Sick Pay Scheme
• Company Paid Maternity & Paternity Leave
• Generous Company Pension Scheme
• A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP)
• A wide network of mental health first aiders.
• Our very own reward and discount platform "Your tomorrow"
• Fresh fruit Deliveries twice a week
• £250 Refer a friend bonus
• Cycle to work scheme
• Free eye test vouchers and a contribution towards the frames
• Regular Employment Engagement including ongoing competitions with fantastic prizes
• Charity fundraising events

*On selected sites

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Unfortunately, due to the length of training and complexity of the role,  we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.  

At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met