Claims Handler

Role: Claims Handler

Location: Liverpool

Working hours: 37.5 hours per week, 7.5 hours per day, Monday to Friday rotating shifts between 8:00am to 6:00pm, with occasional weekend and bank holiday working.

Salary: Annual salary of 24,255 - 28,731 DOE

Plus a performance related bonus opportunity of up to 1,500 annually

About Acorn Insurance
With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.

Claims Handler

We are looking for experienced, proactive Claims Handlers who are used to working in a fast-paced motor insurance environment to join our successful Recovery department.
In this role you will manage your own insurance claims caseload through a process, ensuring efficient recovery minimising losses where liability on a claim may be attributed to a third party. You will provide guidance and direction to claims staff to ensure the recovery prospects on cases are compliant with industry regulations.
You will ensure customers are provided with an excellent customer experience in addition to being innovative and proactive when dealing with all aspects of customer & third-party claims.

What you will be doing:

• Effectively manage Non-Fault Recovery portfolio
• Manage claims effectively to deliver the right outcome for our Customers
• Provide first class technical and quality claims handling within the Recovery Team
• Demonstrate thorough knowledge in areas of indemnity, liability and dealing with the financials of a claim
• Review and record all new allocations, ensuring minimal leakage
• Manage claims and provide evidence to support prompt and full resolution in our favour
• Drive adherence to relevant SLA's within the team and our suppliers
• Demonstrate excellent technical knowledge with regards to liability
• Negotiation of subrogated outlays
• Manage a portfolio of aged debt
• Liaise with solicitors when our outlay is in litigation
• Provide updates on aged debt profilin in form of MI reporting

What we're looking for:

• Able to work to tight timescales
• Highly motivated self-starter
• Able to pay attention to detail
• Analytically minded
• Regulatory aware
• A strong communicator and able to communicate well at all levels both verbally and in writing
• Highly self-motivated
• Pro-active thinker, clear, focused and a determined approach to problem solving
• Persuasive and possesses confident negotiation skills

Wellbeing:

• Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
• Enhanced paternity pay and 16 weeks full maternity pay.
• Colleague Assistance programme offers a suite of wellbeing services such as:
• 6 Free Counselling sessions per year
• Unlimited access to a telephone councillor 24/7
• Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
• Network of internal qualified mental health first aiders are available to provide support to colleagues.

Financial:

• A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
• Ability to access your earnings before payday via Dayforce Wallet.
• Company pension scheme
• Refer a friend scheme with a 250 bonus for every colleague recommended on passing their probation period.
• Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
• Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.

Reward, Recognition and Culture:

• Long Service Award paid on 5,10- and 15-years' service
• A reward and recognition hub to celebrate and reward colleagues and peers.
• Consistent and engaging company events including company awards, competitions and charity fundraisers.
• Budgets for department leaders to use for social and engagement events.

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Candidates with experience or relevant job titles of; Customer Claims Executive, Claims Account Manager, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant will all be considered.