Claims Process Coordinator

Working with the Claims Governance Team, the Claims Process Coordinator will play a critical role in the designing of a Claims Resource Database and identifying opportunities for process development and optimization of claims handling.

The role will work closely with cross-functional teams to ensure efficient and clear processes, contributing to consistent outcomes, detection and mitigation of process gaps and risks, improved service delivery and operational performance. You will need to be detail oriented and able to build effective working relationships with the Operational Leadership, providing support in a collaborative way to ensure that all required activity is completed.

Role: Claims Process Coordinator 

Location: Liverpool or Sevenoaks (hybrid)

Working hours: Monday to Friday 9am – 5:30pm, 37.5 hours per week

Salary: £33,000 - £36,000 plus an up to £2500 performance-related annual bonus, paid quarterly  

What you will be doing:

• Develop materials in support of existing claim processes. Creating guides of existing processes to better understand and follow workflows, document the accountability and controls for activities, and identify points of failure or opportunities for enhancement.
• Creation of various reference materials, how to guides, matrices and other supporting information required by claims handlers.
• Review current claims processing workflows to identify inefficiencies and areas for improvement or simplification.Highlight any gaps in process guides, materials and tools.
• Workshop and design process workflows to enhance efficiency and effectiveness.
• Engage with stakeholders to gather claim handling resource requirements and understand business needs in support of claim handler activity. Working closely with various stakeholders, including claims teams, IT, management, and external partners.
• Support business with development of key performance indicators to measure the effectiveness of claim processes and any change implemented.
• Support with development of best practice guides and quick links for staff to adapt to new processes introduced during improvement initiatives.
• Collaborate with L&D with design and uploading / maintenance on our new Claims database.
• Ensure the approval and maintenance of agreed reference materials for Claims operational teams
• Prepare reports and presentations to communicate findings and recommendations to management.
• Stay up to date with industry trends and regulatory changes that may impact claims processing. Ensuring that all enhancements are reviewed by the relevant stakeholders for regulatory and industry compliance - particularly those related to Consumer Duty.
• Maintain a consistent and standardised approach to handler guides and database materials.
• Build and maintain strong working relationships with operational areas you support. Good working relationships with Management and team colleagues to understand processes.
• Curating and issuing of the weekly Claims Connected cascade. Also supporting at times with rolling out various process changes.
• Be accountable for meeting deliverables and quality standards.
• Undertake other reasonable tasks as required by your manager.

What we’re looking for:

• Critical thinking with comprehensive claims expertise
• Knowledge of claim processes and improvement methodologies
• Proficient with data and MI
• Exceptional verbal and written communication skills
• Strong documentation and presentation skills
• Ability to collaborate effectively across departments
• Detail-oriented mindset with a focus on accuracy
• Adaptability to changing business needs and environments
• Good understanding of claims processes and management, including systems and related technologies.
• Motivated self-starter who can plan and deliver against deadlines.
• Enthusiasm and passion for Quality, whilst retaining a pragmatic approach

About Acorn Insurance:

We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.

At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.

We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. 

Why Acorn Insurance?

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. 

• Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
• Additional Buy & Sell Holidays
• Company Sick Pay Scheme
• Company Paid Maternity & Paternity Leave
• Generous Company Pension Scheme
• A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP)
• A wide network of mental health first aiders.
• Our very own reward and discount platform "Your tomorrow"
• Fresh fruit Deliveries twice a week
• £250 Refer a friend bonus
• Cycle to work scheme
• Free eye test vouchers and a contribution towards the frames
• Regular Employment Engagement including ongoing competitions with fantastic prizes
• Charity fundraising events

*On selected sites

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to satisfactory standard.