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Spotlighjobs are recruiting for experienced motor claims handlers to join an existing team for their offices in Liverpool.
Hours of work are Mon - Fri -9am - 5pm - Hybrid
The role
My clients claims department is a fast paced department where no two days are the same. They are looking for an experienced claims handler with experience of accidental damage and assessing liability. Successfulcandidates will also have experience in delivering excellent customer service, response and resolution skills, who will treat customers fairly with empathy and respect.
As an experienced claims handler you will ensure the delivery of excellent customer service by providing relevant and accurate information to every customer, based on your professional expertise.
This is a fantastic role to enhance your career within the Motor claims industry. Located in an amazing city centre location with fantastic views, transport links and very close to shops, restaurants, and many tourist attractions.
The starting salary is between £22k - £25k plus a quarterly bonus.
What you will be doing:
To provide a professional and proactive claims service in assessing claims in line with policy and procedure
Providing an empathetic service to clients who have been involved in road traffic incidents.
Liaise with external companies (i.e. Garages & Solicitors) and internal departments in a timely and professional manner in order to effectively process the customers claim
To resolve any issues avoiding expressions of dissatisfaction escalating into complaints calls, entering relevant claims details
To monitor and manage claims ensuring all services are provided in an agreed timescale
Assessing new claims in accordance with policy terms and conditions
Identify and initiate any potential recoveries from 3rd parties
Handle any complaints in line with FCA guidelines
Identifying key requirements for replacement vehicles
Work to agreed SLAs and KPIs
What were looking for:
Excellent customer service skills
Naturally empathetic and the ability to connect with people
Quick fast paced problem-solving ability
Positive can-do attitude
Good IT skills and a confident communicator
Motivated self-starter
Passionate about working as part of a team
Have the ability to make fast, informed decisions
Good sales, negotiation and persuasion skills
Excellent organisational and prioritisation skills with a strong attention to detail
Have a desire to develop skills and experience within the insurance industry.
The Ability to deal with challenging customers and third party insurers, solicitors, garages, third parties etc
This is a fantastic opportunity to join a professional office environment and in time offer you further career opportunities as the teams grow.
For more information,please contact Allison Coe on 07775771240
