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- Manage a caseload of around 150 RTA litigated cases, taking full ownership and responsibility from start to finish.
- Handle all aspects of litigated claims involving Road Traffic Accidents, with a focus on technical files and complex cases.
- Proactive client communication – Ensure clients are kept informed and updated regularly through phone calls, emails, or meetings.
- Build strong relationships with clients, solicitors, and insurers to ensure high-quality service and client loyalty.
- Risk assessment throughout the life of the case, ensuring cases are progressing as planned.
- Instruct Counsel to attend conferences, hearings, and CMCs as required.
- Handle credit hire issues and ensure effective resolution.
- Prioritize and manage incoming post and emails efficiently, ensuring urgent matters are dealt with promptly.
- Support and mentor junior team members, providing guidance on procedure and client interactions.
- Work to targets aimed at settling cases in a timely manner.
- Secure positive client reviews upon case completion.
- Regularly assess the authenticity and validity of claims, engaging with clients on potentially challenging files.
- Proven experience of running your own caseload within the Personal Injury sector, handling Fast and/or Intermediate track cases.
- Strong understanding of CPR, relevant case law, and current legislation in personal injury claims.
- Experience in credit hire claims, with a solid understanding of industry processes.
- The ability to communicate effectively with a variety of external agencies, including medical agencies, investigators, and barristers.
- Proficient in IT skills, with a sound working knowledge of Proclaim or similar case management systems and MS Office.
- Strong time management and organizational skills, with a calm and methodical approach to work.
- Adaptable, with a problem-solving mindset and a strong desire to achieve results.
- Competitive salary and benefits package.
- 25 days' holiday per annum + bank holidays and a special birthday holiday.
- Hybrid working model with 1 day a week from home.
- Pension scheme to support your future.
- Training and development opportunities to enhance your skills and career.
- Funded social events to connect with your colleagues and foster a positive team spirit.
- Dress for your day/occasion policy, ensuring you can feel comfortable at work.
