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Your new companyMy client, a leading law practice based in the heart of Liverpool's business quarter and being experts in a wide range of commercial, employment and consumer litigation, are seeking a professional Customer Service advisor to join their team on a permanent basis. Your new roleThe position is being offered full-time Monday to Friday with a hybrid model in place. 3 days in the office and x 2 from home. You will be required to work from the office full-time for the duration of training, which will last approximately 4 weeks. As a Customer Service / Legal Assistant, you will primarily be responsible for handling queries from a broad range of clients, ensuring a high level of service and a positive experience for all customers and clients alike. Some of your duties will include but not limited to.Dealing with inbound client queries, primarily over the telephone but may also include email, website and social media enquiries.Providing updates to clients on the status of the case in a timely and accurate manner.Acting as a first point of resolution for client complaints and escalating through the appropriate channels where you are unable to resolve them.Updating and maintaining client information, including notes from calls and other points of communication, in the relevant systems.Working closely with other members of the operational and legal teams to ensure seamless communication and client satisfaction.Participating in team meetings and contributing to process improvements related to client services.What you'll need to succeedYou will need to possess a proven history in an office-based customer service role, ideally within legal or financial services.Excellent communication skills, both written and verbalPassion for going that extra mile Ability to deal with all levels of management Previous experience of providing client service via telephony, email, and social media channels to the public.Experience of using case management / CRM / client databases or systems.What you'll get in returnGreat city centre locationProgression opportunities Hybrid model Competitive salary at £25,000 - £26,000 per annum What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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