Technical Claims Handler

As a Technical Claims Handler, you will proactively manage a caseload of technically complex and/or high value (multi track) claims. This will also include litigated claims, within the Haven Delegated Authority Agreement, referral process and reinsurance treaty requirements.

You will also provide technical support and guidance to less experienced claims handlers and be available to offer training and act as a referral point.

Role: Technical Claims Handler

Location: Liverpool or Sevenoaks with hybrid working 

Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm

Salary: £32,000- £38,000 DOE plus £2500 annual bonus potential achieved quarterly

What you will be doing:

• A proactive management approach to handling their own portfolio with excellent diary management whilst maintaining own KPIs and SLAs.

• Handle claims within a defined handling authority.

• Proactive review of claims ensuring they are reserved in line with best practice and the earliest opportunity and referring those highlighted as exceeding authority.

• Mitigate claims leakage and spend through proactive claims management.

• Drive and negotiate claims settlement at the earliest available opportunity.

• Understand importance of the claims function in the wider business and assist in developing technical strategies and proactively contribute to deliver superior business results.

• An understanding of technical issues in the insurance industry and how they could impact our claims function.

• An understanding on when to utilise external providers, including barristers, panel solicitors, medical experts, adjusters, investigators and rehabilitation providers.

• Participate in training of less experienced claims handlers, and support with auditing.

• Assist with ad hoc tasks as business needs dictate.

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What we’re looking for:

• Persuasive, strong and confident communicator with strong analytical and negotiation skills.

• Ability to use own initiative to explore all options to achieve the best outcome for the business and take ownership of the same.

• Highly motivated self-starter requiring minimal supervision and capable of organising and prioritising work effectively.

• Excellent team player.

• An understanding of case law, statute, CPR and Pre-Action Protocols.

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About Acorn Insurance 

We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.

At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.

We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.  

Why Acorn Insurance?

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)

• Additional Buy & Sell Holidays

• Company Sick Pay Scheme

• Company Paid Maternity & Paternity Leave

• Generous Company Pension Scheme

• A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP)

• A wide network of mental health first aiders.

• Our very own reward and discount platform "Your tomorrow"

• Fresh fruit Deliveries twice a week

• £250 Refer a friend bonus

• Cycle to work scheme

• Free eye test vouchers and a contribution towards the frames

• Regular Employment Engagement including ongoing competitions with fantastic prizes

• Charity fundraising events

*On selected sites

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Unfortunately, due to the length of training and complexity of the role,  we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.  

At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.

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