ASHP Operations Manager

Job Overview:

We are seeking an experienced and driven Air Source Heat Pump (ASHP) Manager to lead daily operations, manage a team of engineers, and act as the technical authority within our organisation. This office-based role requires a professional with a robust technical background in ASHP systems, strong leadership abilities, and the capacity to optimise processes while maintaining high standards of quality and efficiency.

Key Responsibilities:

1. Operational Management:

• Oversee the daily operations of the ASHP team, ensuring efficient scheduling, resource allocation, and quality control.
• Develop and implement workflows, best practices, and safety protocols to boost operational efficiency.
• Monitor performance metrics and KPIs, preparing reports on project statuses, team productivity, and quality assurance.
• Ensure all projects and services comply with health, safety, and environmental regulations.

2. Team Leadership & Development:

• Lead, mentor, and manage a team of ASHP engineers and support staff, fostering a collaborative and positive team environment.
• Conduct regular performance reviews, setting individual and team goals, providing feedback, and supporting career development.
• Facilitate ongoing training and certification opportunities to ensure engineers remain updated with industry standards and technological advancements.

3. Technical Expertise & Support:

• Serve as the technical expert for all ASHP-related queries, offering guidance on troubleshooting complex issues and ensuring compliance with technical standards.
• Support engineering teams with problem-solving during installations, commissioning, and servicing of ASHP systems.
• Collaborate with design and sales teams to assess project requirements, evaluate technical feasibility, and ensure technical accuracy in proposals.

4. Stakeholder Collaboration & Communication:

• Liaise with senior management, project managers, and clients to ensure alignment of project requirements, expectations, and timelines.
• Prepare and present technical and operational reports, sharing insights and recommendations with key stakeholders.
• Manage client relationships by addressing technical inquiries, ensuring clear communication, and maintaining high levels of customer satisfaction.

5. Continuous Improvement & Innovation:

• Identify opportunities for improvement in processes, technologies, and services, implementing changes to optimise efficiency and performance.
• Stay updated on industry trends, technological advancements, and regulatory changes in the ASHP sector.
• Recommend and manage investments in tools, software, or technology to enhance team capabilities and project outcomes.

Required Skills & Experience:

• Technical Expertise: Extensive knowledge of ASHP systems, including installation, commissioning, and maintenance.
• Experience: Minimum of 5 years experience managing or supervising engineering teams, ideally within the HVAC or renewable energy sector.
• Leadership Skills: Proven experience in leading and developing technical teams, with strong people management abilities.
• Project Management: Skilled in project planning, scheduling, and performance monitoring within a technical setting.
• Problem-Solving Abilities: Excellent troubleshooting skills with the ability to make quick, effective decisions.
• Communication Skills: Strong interpersonal and communication skills, with the ability to engage effectively with clients and stakeholders.
• Attention to Detail: Demonstrates precision and accuracy, with a keen eye for quality and safety.
• Certifications: Relevant certifications in ASHP or HVAC systems preferred (e.g., F-Gas Certification, Heat Pump Installation Certifications).

Benefits:

• £50,000 - £60,000 basic salary
• Comprehensive benefits package, including private healthcare, pension schemes, and 25 days paid leave.
• Ongoing professional development and training opportunities.
• Collaborative work environment with career advancement potential.

To Apply:
Please submit your CV and cover letter outlining your relevant experience and why you are an ideal candidate for the ASHP Manager position.