Clerical Officer

We are looking to recruit a detail-oriented Clerical Officer to join Liverpool Council's Payments and Billing Team. You will play a key role in supporting Adult Social Care clients by handling telephone and email enquiries regarding care invoices. Your role will involve checking data for accuracy, liaising with clients, families, care providers, and their representatives to ensure that all queries are handled efficiently and accurately.

• 36 hours per week
• This role is paying at 14.40 LTD inclusive of holiday pay
• Initial 6 month contract with possibility of extension after this

Responsibilities:

• Respond to telephone and email enquiries from Adult Social Care clients about their care invoices.
• Check information for accuracy before invoices are sent to clients.
• Communicate with families, care providers, clients, and their representatives using various communication methods (phone, email, etc.).
• Ensure all data and records are accurate, up-to-date, and meet the required standards.
• Collaborate with the billing team to ensure smooth operations and timely resolution of any billing queries.

Requirements:

• Experience using IT systems, including Microsoft Word and Excel.
• Strong interpersonal skills and the ability to communicate effectively with a range of people, including clients, families, and care providers.
• Excellent attention to detail and the ability to check data thoroughly.
• Ability to work in an office-based environment during the training period, then one day per week minimum after completion, with flexibility to work from home.

Apply Now

If you are interested, please call Lisa McVinnie on (phone number removed) or email me your CV - (url removed)

If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of 250.

The benefits of working with SCS:

• A specialist dedicated Social Work consultant offering single point of contact.
• Exceptional referral bonuses - 250 per referral placed in to work!
• An extensive & exclusive range of Social Work vacancies across the UK
• Nationwide provider Social Work staff to over 200 local authorities.
• Annual training budget of up to 250 and continued online CPD training.
• Excellent Annual Loyalty schemes / bonuses.