Job Title: Assurance OfficerContractType: Permanent Salary: £35,257.10 (£38,803.86 is achieved after 12 months successful performance in the role)Working Hours: 35 hours per weekWorkingPattern: Monday to FridayLocation: Liverpool / HybridIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.The difference you will make as Assurance OfficerIn this role you will deliver a quality, effective, Business Assurance service across the Customer Service Directorate. Carry out reviews of our policies, strategies, improvement plans and operational services and develop audit findings and improvement plans to obtain assurance that we are meeting legislative and regulatory requirements, and that services are meeting quality standards. Support teams to identify necessary actions and develop SMART improvement plans. Role model Our Riverside Way values and work closely with other teams to ensure that services meet our aspirations, and that our customers trust us to deliver on our commitments. Drive the continuous improvement of the customer experience, while relentlessly reducing waste and improving value for money.About YouWe are looking for someone with:

Demonstrable commitment to Our Riverside Way values.
A strong customer focus with excellent communication and influencing skills and able to work at all levels of the business.
Demonstrable experience of effectively managing internal and external stakeholders, supporting and motivating colleagues to identify opportunities for business improvements.
Ability to write clear and concise reports for a variety of audiences.
Effective presentation skills to a variety of audiences.

Why Riverside?At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you’ll enjoy:

Competitive pay & generous pension
28 days holidays plus bank holidays
Flexible working options available
Investment in your learning, personal development and technology
A wide range of benefits

Diversity and Inclusion at Riverside:We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment.

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