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Project Manager
Full Time Permanent
Location Liverpool Hybrid working (3 PW in office, 2 days WFH)
Salary negotiable to £65,000 plus bonus and great benefits
Our client is a Legal-Tech brand ranked Tier 1 in The Legal 500 UK Guide 2024. They have offices across the UK and continuing to scale their business. Their business is heavily automated with customer journeys largely digital journeys rather than direct 121 contact with each claimant.
From a Customer Journey perspective, cases can have 10,000s clients/claimants, all with hundreds of individual data points. They have multiple active cases running all the time and my client want to make better use of technology and data to increase capacity.
The client is developing its own version of a Salesforce litigation CRM platform to provide one customer view across the business.
The Project Manager role will work as part of Change team that will manage all technical, Business Process and People Change projects across the whole business.
You will help design new claims journeys, embed new process and help the business implement a change of culture.
There is lots going on. My client has grown quite rapidly and now wants to standardise the business process, technology and implement new KPIs across its four locations in the UK.
Ideal Candidate
- A Project Manager with experience of working in the Financial Services or Legal sector as my client is only looking at candidates who have worked in this type of highly regulated environment.
- You will have worked on Technical Projects such as CRM or new system rollouts.
- Also you will have experience of working in Business Process Change, Org Change and People & Culture change projects
- Ideally you will have worked in smaller, growing businesses that work in an agile way.
- You must be commutable to Liverpool and have permanent rights to work in the UK
Would you be interested in hearing more about this role? Please reply with your CV.
