Back to search
Essential
- Experience of answering enquiries relating to CTAX billing and recovery.
- Experience of using Revenue systems such as NEC Northgate.
Background
As a Customer Service advisor you will be the first point of contact for residents including council tax related enquiries.
You will handle a variety of tasks from explaining council tax bills to setting up payment plans, answering enquiries and resolving any issues a resident may face. Your ability to offer exceptional customer service while handling sensitive information is key to the role.
Key Responsibilities
- Handling inbound calls related to Council Services including Council Tax.
- Assist residents with understanding their council tax bills, payments and account details.
- Set up and manage Direct debits, payment plans and other payment options.
- Assist with Council tax related issues such as arrears, disputes and exemptions.
- Ensure compliance with council policies, procedure and legal requirements.
- Maintain accurate up to date record of customer interactions.
