Back to search
- Demonstrable commitment to Our Riverside Way values.
- Proven ability to show initiative, take ownership of tasks and successfully resolve customer queries.
- A strong customer focus, with excellent written and verbal communication skills. • Experience of working in lettings.
- Proficient in use of Microsoft Office Suite.
- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
- Deliver end to end management of empty homes, from the point that notice is received (or handover date is received), to the creation of the new tenancy on the housing management system. Work collaboratively with colleagues in Asset Services and Housing Services to ensure that properties are let as quickly as possible, to the required standard.
- Manage notice periods, advising customers of their responsibilities, securing a forwarding address and making arrangements for any arrears to be paid, making arrangements for notice inspections and viewings.
- Manage customer housing applications where Choice-Based Lettings (CBL) and Common Housing Register (CHR) partnership delegate this responsibility to housing providers.
- Advertise and allocate properties in line with lettings policies and strategies, using CBL and CHR partnerships, local nomination arrangements and online advertising as appropriate, ensuring that photographs and information provided about the property are an acceptable quality.
- Carry out appropriate pre-tenancy checks, including an income and expenditure check, to support customers to ensure that they are able to afford the property and referring on for specialist support as appropriate. Take initial rent payments in line with our 'Rent when due' approach and agree and set up payment plans. Support with on-boarding new customers through the Digital Tenancy Sign Up portal.
- Make appointments as necessary for viewings, sign ups, turn on and tests, liaising with colleagues in other teams.
- Maintain accurate customer records, preparing sign up documentation and creating tenancies in the housing management system, and accurate void management records to ensure that reporting is correct, up to date and reliable. Complete and upload the CORE form for all lettings.
- Establish a positive relationship with new customers, acting as the key point of contact until they have successfully moved in, answering questions and resolving issues to drive high levels of satisfaction with the lettings process.
- Ensure compliance with Group requirements in Health & Safety, Safeguarding, Equality & Diversity and Data Protection.
