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- Monday – Friday, 9am – 5pm
- Modern office located in the Baltic Triangle
- Training and progression opportunities with the company always looking to promote from within.
- 25 days paid holiday per year plus + bank holidays + extra day off for your birthday
- Bereavement leave and sick pay
- Medicash for yourself and family
- Company events
- Nest pension scheme
- Cycle to work scheme
- Employee discount
- Employee assistance programme – 24/7 for health challenges
- Referral programme
- Dealing with day-to-day tenant and landlord enquiries.
- Conducting Viewings and ensuring full occupancy of both the Student and Residential units.
- Following the student letting cycle in agreement with the company’s expectations.
- Dealing with any formal complaints from tenants and landlords in line with company policy and
- procedures.
- Taking ownership for the block, conducting regular walk throughs of the blocks and taking immediate action to put right any issues identified.
- Co-ordinating maintenance for properties including liaising with contractors and Landlords to ensure authorisation for work and the management of any associated invoices.
- Property Compliance
- Utility Management
- Management of the renewal process
- Processing end of tenancy notices including overseeing property check out inspections, authorising cleaning and repairs works, informing Landlords of any works required and obtaining authorisation, advising tenants of works completed post check out and ahead of deposit release.
- Dealing with Deposit returns, processing invoices to allocate to deposits, organising deposit release, keeping Landlords informed of process and dealing with deposit disputes and associated evidence.
- Minimum of 2 years’ experience in a student lettings environment.
- Proven track record in achieving lettings targets.
- Excellent interpersonal skills including listening, establishing rapport and demonstrating the
- ability to manage complex issues in a calm and professional manner
- Strong IT and communication skills
- Excellent organisational, prioritisation and planning skills.
- Professional conduct and attitude to enhance the company’s reputation.
