Community Housing Officer

Red Snapper Recruitment are recruiting for a Community Housing Officer summary of the role purpose and employer

Summary of job: 6-month FTC with remote and office based work Liverpool & Sefton. The salary range is between £30,000 and £34,000Main Duties and Responsibilities

• Be the key contact for customers, being visible within our communities and identify opportunities to engage customers
• Build strong relationships with customers to enable them to sustain their tenancy
• Provide housing related support, acting as an advocate for customers and referring to specialist services where required. Identify opportunities for customer involvement and work with the insight and innovation team to deliver the required outcomes.
• Responsible for effective management of low-level arrears and provide a financial wellbeing service for customers. Implementing payment agreements were appropriate to maximise income for the business.
• Complete visits for all new customers to check they have settled into their home and ensure we are still meeting their needs.
• Complete visits for all existing customers at least once a year to ensure customers are maintaining their property in line with tenancy agreements, identifying any support needs, repair issues and changes to household data
• Ensure all customer data records are kept up to date following each contact
• Deliver a comprehensive housing management service.
• Lead the empty homes process and ensure new customers have access to any support and "know how" to manage their tenancy. Provide tenancy support to customers to enable customers to sustain their tenancies.
• Contribute to maintaining and improving the appearance of our communities, carrying out enforcement actions where needed.
• Respond to and deal with reports of nuisance and ASB, to prevent escalation and ensure appropriate resolutions.
• Responsible for managing all low level and high level ASB cases for a dedicated patch
• Monitoring Service Charge contractor performance, including: , consulting with customers, dealing with poor performance and assisting with the tendering process.
• Support other colleagues delivering customer facing services such as Income Officers, Customer Services Assistants, Surveyors, Scheme Managers and Cleaners as needed.
• Ensure systems are updated with accurate and up to date information so that other teams are aware of the status of customer case management
• Assist the Voids and Lettings Co-Ordinator to let our homes to minimise rent loss and re-let costs,
• Carry out viewings and signups with prospective customers

Person Specification

• Experience working in a Housing Officer role or experience of delivering housing management services in a registered provider (RP), not for profit or public-sector organisation.
• Good working knowledge of processes relating to different housing tenure types.
• Good knowledge of housing regulations/ law and associated practices.
• Experience of delivering face to face customer service with the ability to have honest conversations with customers.
• Experience of developing partnership working with support agencies, local authorities and community groups.
• Good understanding of the social, economic and political context in the neighbourhoods in which we operate.
• Good understanding of welfare reform.
• Experience of using ICT systems - Customer Relationship Management systems and Microsoft office software.

Specialist Requirements

• Educated to GCSE level or equivalent
• Relevant professional qualification or recognised degree is desirable
• Full UK drivers licence

If this role is not for you but you do know somebody who would be interested please refer them. We have a referral bonus scheme and will pay £75, in retail vouchers of your choice, for referrals who are not already known to us.Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful.We are a dedicated recruitment company providing top quality professionals and services to Housing Providers across the UK.Red Snapper Recruitment is a member of the Red Snapper Group.The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.The Red Snapper Recruitment Group is an equal opportunities employer.