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We have an exciting opportunity to recruit an Independent Living Scheme Manager in Liverpool, working 35 hours per week and hourly rates up to £18.94 per hour. This is an ongoing, temporary position with temp to perm potential.
You will be responsible for delivering high-quality housing management services across 2 schemes throughout your working week and may be required to travel to other locations on occasion to support colleagues, so a driving licence with access to own vehicle is essential to be successful in the role. Key responsibilities:
- Ensuring the safety, wellbeing and safeguarding of customers is managed, maintaining regular contact and completing morning calls, ensuring all required actions are completed
- Ensuring your schemes comply with health & safety legislation, carrying out risk assessments, routine fire safety checks and reporting, recording and managing all incidents through to completion.
- Allocations, lettings, viewings and signups
- Low level ASB and arrears management
- Maintaining a positive environment for resident engagement, including arranging, promoting and leading at customer meetings, ensuring feedback is listened to and responded to in line with customer values
- Effective partnership working with local authorities and stakeholders
- Providing basic advice and guidance in relation to benefits
- Responding to informal complaints and general enquiries
What you'll need to succeed
- Knowledge of housing management legislation and principles of housing & tenancy management
- Experience of working in a similar role/setting, ideally within older people's housing and delivering key housing & tenancy management functions
- Ability to work alone and prioritise workload, and work collaboratively within a team
- Strong communication and customer service skills with the ability to build positive relationships with a diverse range of people
What you'll get in return
- Weekly pay
- Hourly rates up to £18.94 per hour
- Potential temp to perm opportunity
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
