Senior Housing Officer

We have an exciting opportunity to recruit a Senior Housing Officer on a FTC for a minimum of 11 months in Liverpool. This is a full-time, office based role, with a requirement to work outside office hours on occasion for evening meetings, with also a requirement to participate in an Out of Hours duty rota once in every 5 weeks.

We're looking for an enthusiastic, dynamic and customer-focused individual to join the team and you'll be directly managing 3 staff members, so a degree of experience in line management is essential for the role. You will also require a driving licence with access to your own vehicle, with valid business insurance. Your new role

• Delivery of housing management services across a small patch, including lettings, rent arrears control, voids and tenancy management.
• Overseeing Complaints Handling Code and submission & monitoring of annual performance reports
• Preparing reports for resident committees, attending resident meetings and providing administrative support
• Assisting with the development and implementation of improvement plans for the service
• Working closely with colleagues, stakeholders and other teams to maintain and build positive relationships
• Carrying out project work as required on behalf of the Directors/Chief Exec

What you'll need to succeed

• A minimum of 12 months' housing management experience with line management responsibilities
• Strong knowledge and understanding of housing legislation and good practice including the Complaints Handling Code
• Ability to work under pressure and meet deadlines
• Managing projects and complex casework
• Able to attend evening meetings, work an on call rota and work from office 5 x days per week
• Driving licence with access to own vehicle and valid business insurance

What you'll get in return

• An 11 month FTC with possibility of extension if required
• Competitive salary with car allowance and on call allowance
• Support with undertaking relevant professional qualifications

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk