IT Service Delivery Analyst

Sanderson

Posted a day ago, valid for a month

Liverpool, Merseyside L96GB, England

£32,000 - £38,400 per annum

Part Time

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Sonic Summary

The IT Service Delivery Analyst position is a 12-month fixed-term contract located in Liverpool with a 50/50 hybrid work split.
This role requires a minimum of 2 years of experience in IT service delivery or a related field.
The successful candidate will support the Service Delivery Manager and IT Support Teams with various responsibilities, including report production and IT Change Management.
The position offers a competitive salary of £30,000 to £35,000 per annum, depending on experience.
Candidates should possess excellent communication skills, strong planning abilities, and proficiency in ITSM tools, ITIL, and Power BI.

IT Service Delivery Analyst (12 Month Fixed Term Contract)

Liverpool - 50/50 hybrid split

We are seeking a dedicated IT Service Delivery Analyst to join a dynamic Service Delivery team within a financial services organisation. This role is crucial in supporting the Service Delivery Manager and IT Support Teams, focusing on report production, IT Change Management, and procurement processes.

Responsibilities include

Supporting service delivery teams in recording and managing incidents and service requests.
Conducting reviews and implementing service improvement measures.
Producing and distributing as well as running/analysing various IT reports.
Collaborating with Configuration, Problem, and Change Management teams.
Managing software licenses and procurement processes.

Skills/experience

Excellent communication and interpersonal skills.
Strong planning and organisational abilities.
Ability to work independently and collaboratively.
Proficiency in ITSM tools, ITIL and Power BI.

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