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Brightwork are supporting our client with the recruitment of a fully remote working, German speaking Customer Experience Advisor to join their Customer Excellence team covering a period of maternity leave.
This role offers flexible working hours through the day (morning, afternoon, evening), working 37.5 hours per week with occasional weekend work. This is a fully remote role with immediate start available.
Duties will include:
- Operating internal operating system to perform refunds, arranging replacements, tracking orders and reviewing status of products
- Resolving customer queries in an effective and efficient manner
- Working with colleagues across various departments within the business to resolve customer issues
- Responding and communicating with customers in a helpful and personable manner.
- Provide support and mentoring to colleagues, assisting with issues and working as a team
The successful candidate:
- Experience within a similar customer service/experience position
- Computer literate with Microsoft packages. (experience of Kustomer, Mintsoft, Shopify is advantageous)
- Excellent written English & German communication skills
- Ability to manage your own time whilst working from home ensuring daily targets are met.
If interested, please submit your CV to Brightwork today!
Brightwork Ltd offers the services of an employment agency for permanent roles and an employment business for temporary roles.
