Customer Service Administrator

Customer Service Administrator, Salary: £26k + excellent benefits and career opportunities, Based in Livingston. 37.5hr week with 33 days holiday inc bank holidays.

We require a Customer Service Administrator to work for a leading company who specialise in the hire of portable accommodation, modular cabins and associated products. The Customer Service Administrator will play a crucial role throughout the life cycle of the customer contract and will be the main point of contact for the customer, ensuring exceptional communication, organisational skills and teamwork.

This is a busy role in a fast-paced environment that involves Customer Service, Sales Administration, Project Co-Ordination, Planning and general Administrative work.

Key tasks:

• Point of contact throughout the entire contract lifecycle, manage and respond to customer inquiries related to the hire. Coordinate with other departments as required to guarantee the provision of efficient and positive service to the customer.
• Address any customer queries concerns or complaints promptly and professionally
• Manage Cross Hire deliveries, collections, breakdowns, excess hours, damages, servicing, and monthly receipting – non-Installation.
• Create Cross Hire numbers within system for allocation to contracts.
• Action any date changes to effected teams - Service Centres, Cross Hire Suppliers, Service Support, Transport and Technical Representatives as appropriate.
• Saving all mandatory documents in line with the current process.
• Resolve Customer invoice query and deal with supplier disputes.
• Ensure month end reconciliation is completed.
• Process Off Hire requests including the handling of damages charges identified via BOMS, ensuring they are presented to the customer and invoiced promptly.
• Full Collection co-ordination of all Cross Hired items.
• Receive, create and communicate tanker requests.

Candidate Requirements:

• Experience in a Customer Service Administrator / Coordinator role or similar
• Customer Service and Sales Order Processing experience
• Effective communication and collaboration skills.
• Effective time management, managing multiple tasks and prioritising.
• Ability to evaluate situations, identify problems, and find effective solutions.
• Attention to detail accurately recording information and understanding customer needs.
• Proficient in the use of Microsoft Word, Excel & PowerPoint.
• Flexibility, adjusting approach to meet customer and stakeholder needs.
• Positive attitude even in challenging situations.

If this sounds like the opportunity you have been looking for then please apply by attaching your CV.

Equal opportunities and diversity: Our client respect and value differences and are passionate about their people, their customers and the planet.  They nurture an environment where all differences are valued, practices are equitable and everyone experiences a sense of belonging. They are committed to building a culture that brings together the very best of their people and their unique skills, experiences, abilities and where they can flourish.

In joining the team, you will be able to apply and develop your skills and knowledge as part of a collaborative team that is helping to innovate and play a part in building a better future and creating value for their customers, their people, society and the plane.