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Are you a confident and personable individual with a passion for delivering exceptional customer service? Do you thrive in a dynamic environment where you can put your communication skills to the test? If so, this could be the role for you!
Job Title: Events Administrator
Location: Livingston
Salary: £25,000 to £26,500 (depending on experience)
Working Pattern: Full-time, Monday to Friday.
Contract Type: Permanent
Start Date: ASAP
About the Opportunity
An incredible opportunity has arisen to join one of our highly successful clients as an Events Administrator. In this busy role, you will be the first point of contact for customers, responding to enquiries with professionalism and efficiency. The successful candidate will sit within the events team and be responsible for providing accurate information and quotations to a diverse range of customers to secure new bookings. You will handle a variety of tasks, from answering phone calls and emails to processing card payments, ensuring that every customer receives first-class service.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and their website, addressing queries and delivering relevant information.
- Provide accurate quotations based on client requests, ensuring clarity and detail in all communications.
- Manage events calendar to ensure availability and avoid overbooking.
- Handle challenging customer situations with empathy and confidence, striving for satisfactory resolutions that enhance the client experience.
- Contact customers who have not responded to quotations to answer any queries they may have and try to secure their custom.
- Maintain accurate data entry and keep up-to-date records related to bookings, inquiries, and payments.
- Process card payments securely and efficiently, ensuring compliance with company protocols.
What do you need to be successful?!
- Strong customer service skills and experience.
- Excellent communication skills, both verbal and written.
- Previous administration experience is essential.
- Strong computer skills.
- Professional demeanour.
- Ability to work under pressure and handle complex customer situations.
- Good attention to detail to ensure accurate data entry.
- Proactive attitude and a genuine commitment to ensuring customer satisfaction.
If you are ready for a new challenge and want to support our client in ensuring exceptional event experiences for customers from the very first enquiry, we want to hear from you! Please hit apply now, email your CV to or call the branch on to learn more!
Please note: Only shortlisted candidates will be contacted.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
