Service Desk Analyst (German-speaking)

Service Desk Analyst (German-speaking)Livingston, UK6 Month contract

As a Service Desk Analyst, you'll take responsibility for providing effective 1st & 2nd line support to mostly German Client colleagues via the Service Desk, including support of systems, servers and networks. The existing infrastructure primarily consists of Windows 10/11 & Apple Mac desktops/mobile devices, Android phones, Windows servers, and several largely bespoke applications developed around different databases.

• Log, record and prioritise all incidents received into the Service Desk
• Contribute to the effective service provision of the Service Desk Team, adhering to processes and guidelines
• Ensure online incidents and requests are assigned and dealt with in line with SLAs
• Advise and assist team members with service provision
• Deal with queries in a calm, swift and customer-focussed manner
• Provide 1st & 2nd line support for all of Client’s IT infrastructure
• Fulfil user administration requests and provision all IT Infrastructure Technologies

You’ll have:

• Excellent language skills in German and English, both spoken and written
• A passion for technology
• Excellent communication and problem-solving skills and good time management
• Ability to work on own initiative, to multi-task and deal with pressure
• Ideally previous experience on a Service Desk but this is not necessary