Are you an experienced Facilities Manager and in need of a change of direction? Do you want to work for an employer whose people are the heartbeat of their business? Are you an exceptional problem solver with a 'can do' attitude? Then we may just have the perfect FM role for you!

Our client is a leading facilities management company that specialises in providing a wide range of FM services to various industry sectors across the UK and Europe. With a strong commitment to quality, exceptional service and the highest level of customer satisfaction, they have built a reputation for excellence in the industry. They are currently seeking a highly skilled, confident individual where problem solving is their passion! This is both a reactive and proactive role and they really need someone who is committed to being that go-to when there are issues to be resolved on behalf of customers and internal management. The core hours are Monday - Friday, 9am-5.30pm, some out of hours work will be required on a rota basis every month.

Benefits & Perks:

A competitive salary - up to 30k per annum
Free on-site parking
5% Employer pension contribution instead of the standard 3%
Stunning office environment to ensure you're comfortable and work at your optimum
Opportunity to grow your skill-set and develop professionally
Employer funded nights out to celebrate your successes!
Occasional office free lunches to say thank you for your hard work!!

Duties include but are not limited to:

Ensuring high priority jobs and escalations and managed within SLA time frames
Ensuring enquiries and escalations, are actioned, resolving concerns and ensuring call back requests, updating customers at every point of the process
Liaise with contractors, client representatives, and the full team including engineers as required to ensure issues are handled effectively.
Keeping contractors fully updated and aware of outstanding issues and ensuring they're being dealt with with the utmost urgency
Appropriately escalate any issues where suppliers and engineers have failed to respond within contract timescales
Any other Ad hoc duties as required

What do you need to succeed?!

Experience in a similar environment, and or CAFM/Ticketing/FM experience.
Preferably experience working in facilities or commercial FM helpdesk role at a senior level
Excellent communication skills, both written and verbal.
IT literate with proficiency in MS Office.
Good working understanding of health and safety requirements.
Ability to multitask and work under pressure in a demanding environment.
Ability to work well with all levels of internal management and staff, as well as outside clients and vendors.
Ability to see the bigger picture and take a holistic approach to prioritising department and business demands.
High level of problem-solving skills

Think you've got what it takes to really make an impact to our client's business? Do you have the commercial and business acumen to develop within the role? Our client looks for people who are genuinely passionate about growing and developing their career and will do what it takes to support this growth! Interested? Please email your CV and salary expectations ASAP to (url removed)

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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