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Join an industry leading organisation who pride themselves on a reputation for excellent service, and putting their customer at the heart of everything they do. Elevate your career while making a meaningful impact on the customer experience with this exciting opportunity.
In this Contact Centre Advisor role, you will be:
- Making outbound telephone courtesy calls reminding customers of their appointments, and cancelling, rescheduling other appointments as well as receiving inbound telephone queries
- Ensuring all customer contact is recorded accurately and correctly using bespoke CRM systems
- Handling customers dissatisfaction with appropriate levels of empathy and professionalism, escalating when appropriate
- Other additional duties to support priorities of the Customer Engagement Centre
We would love to hear from you if you have the following:
- Ability to pick up/utilise systems/software very quickly (CRM, call software etc)
- Remain cool under pressure
- Excellent phone skills and complaint handling ability
- Worked in a similar environment
- Strong attention to detail and accuracy
This is a temporary role for a period 2 months initially however could be extended. Working full time, Monday to Friday.
You'll be on an hourly rate of £11.44 per hour + holiday pay PLUS discount off your Ffit Conwy membership.
This role is based in their new modern offices in the centre of Llandudno and is accessible using public transport.
If this role sounds like the perfect role for you, please contact Shannon or Jodie today!
