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Are you an experienced Senior Agent with Team Leader responsibilities? If so, we want to speak with you!
Red Recruitment is recruiting a Senior Agent to join our client based in Llanelli.
This role will require you to use your experience and gained responsibilities to manage a team of Customer Service Agents.
Benefits and Package for a Senior Agent:
- Salary: £27,000 per annum
- Hours: Monday - Friday, hours between 8am - 6pm and 1 in 2 Saturdays, 9am - 1pm
- Location: Llanelli
- Contract Type: Permanent
- Free parking
- Friendly and encouraging environment
- Health and wellbeing programme
- Bonus scheme (quarterly bonus)
- Internal recognition schemes with financial award
- Pension scheme
- 33 days annual leave (including bank holidays and your birthday)
- Social events including Summer and Christmas parties
- Support and training provided
- Career progression opportunities
Key Responsibilities of a Senior Agent:
- Managing, coaching and motivating a team of Agents
- Tracking and measuring individual and team goals and targets
- Ensuring customer expectations are met
- Providing support to the team with high-volume calls or escalations
- Encouraging the team to achieve high standards of performance and customer service
Key Skills and Experience of a Senior Agent:
- You must have contact centre experience
- Experience within the utilities or collections industry is advantageous
- Previous experience leading a team is required
- Good communication skills
- You should be able to think independently and work within a team
- You must have a valid UK driving license
If you are interested in this position and have the relevant skills and experience required, please apply now!
Red Recruitment (Agency)
