Student Support Officer

This ongoing temporary assignment is based in East London - Is full time and is hybrid 3/2

• Annual Salary: £20.91 - 23.00
• Location: East London
• Job Type: Full-time, Indefinite Appointment

We are seeking a dedicated Student Support Officer (SSO) to join our Business and Management Centre at a leading university. The SSO will play a pivotal role in delivering one-to-one student support, focusing on academic regulatory information, module choice information, and pastoral support. This role requires close collaboration with the Teaching & Learning teams, the Student Engagement Manager, and Senior Tutors to ensure the well-being and academic success of our students.

• Actively engage with the professional advisory system to promote student support services.
• Liaise with Programme Directors, Senior Tutors, and the Associate Dean (Education) to identify and intervene in areas requiring student support.
• Foster strong student engagement and effective operation of Student Staff Liaison Committees.
• Lead the recruitment and training of student course representatives and ambassadors.
• Address welfare and academic matters by contacting students, scheduling appointments, and conducting face-to-face meetings.
• Document referrals and actions taken to ensure student support needs are met, either directly or through appropriate channels.
• Maintain regular contact with students resitting out of attendance to support their academic advice needs.
• Guide students to central services and support tutors for additional assistance.
• Analyse data sets to support student engagement and attainment initiatives.
• Participate in welcome week activities, open days, and UCAS events to enhance student engagement.
• Develop action plans in response to student surveys, with a focus on inclusivity and diversity.
• Implement strategies to improve student retention and success within the School.

• Proven experience in a student support role within higher education.
• Strong understanding of academic regulations and pastoral support mechanisms.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficient in data analysis and reporting.
• Familiarity with higher education support services and resources.
• Commitment to professional development and staying informed on issues affecting students in higher education.