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Do you have experience in programme administration within higher education?
Job role: Student Support Officer
Location: Central London
Hours: 35 hours per week
Pay rate: £19.08 per hour + holiday pay
Duration: Minimum of 3 months, with potential for extension
Working Pattern: Full-time onsite for the first 4 weeks, moving to a hybrid model (3 days onsite weekly)
We are looking for a dedicated Student Support Officer with a background in programme administration within higher education, to support online and distance learning students worldwide.
As the Student Support Officer, you will be required to:
- Provide top-level support to distance and online learning students, handling enquiries by email, phone, and in person with professionalism and accuracy.
- Collaborate with internal teams and external partners to ensure smooth and consistent student support services, following established policies and procedures.
- Oversee administration of examination boards, contracts, and payments for online tutors, and manage the processing of assessments and student progression.
- Maintain detailed records and data management according to organisational policies, ensuring accuracy and timely updates of all student records.
To be successful in the role, you will have:
- Proven experience in programme administration within higher education.
- Strong skills in using student records systems and virtual learning environments.
- Excellent organisational skills, along with a commitment to delivering high-quality service.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
