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Guest Services Executive
Up to £26,000
South West London
Permanent - Hybrid after probation
Do you have an eye for good customer service? Do you want to work for an award-winning company that offers world-class training and discounted travel? A luxury travel company are looking for an enthusiastic Guest Services Executive to join their team. You’ll be working alongside a supportive team to answer and resolve customer queries and complaints via email, letter and telephone, ensuring any issues are addressed quickly and to the highest professional standards.
This is a great job for a charismatic and empathetic person with great communication skills and some experience working in a customer service environment. You’ll work closely with the rest of the team and gain some excellent experience of working within the travel industry and alongside some real industry leading experts.
Based in beautiful offices in South West London, well connected to public transport, close to shops, great pubs and restaurants with great routes for a lunchtime walk - perfect for summer! This is a great opportunity to join a growing company which is going from strength to strength. Apply today!
As the Guest Services Executive, you will:
- Respond to customer enquiries via telephone, letter, and email.
- Investigate and resolve customer complaints in line with company processes in a timely manner to ensure the best outcome for customer and business.
- Develop and maintain knowledge of company policies and procedures.
- Identify potential problems with guest service and proactively work to improve the customer experience.
As the Guest Services Executive, you will have:
- Excellent written and verbal communication skills.
- Experience managing and resolving customer complaints.
- Understanding of the customer journey including standards and guidelines.
- Drive to manage and exceed targets.
In return, you’ll receive a great salary of up to £26,000 plus benefits including private pension and healthcare, free trips abroad, travel discounts and hybrid working. Sounds interesting? Apply Today!
To Apply: Click 'Apply’ to have your CV considered by one of our expert consultants. We welcome and consider all applicants! Regrettably, we may not be able to reply to all applications. Apply today!
