Hotel IT Manager (Microsoft Certified)

Job Title: Hotel IT Manager (Microsoft Certified)

About The Courthouse Hotel

The Courthouse hotel is a 5-star luxury hotel ideally situated in an old Grade II Listed Magistrates Court, retaining much of its original historical features but with a modern twist. Our hotel is located where stylish Mayfair, fashionable Soho and the West End meet and is within walking distance of Londons famous shopping street New Bond Street which is revered throughout the world for its wealth of elegant stores, exclusive brands, art and antiques. Our hotel consists of 116 bedrooms, 5 meeting rooms, 3 restaurants, a high-end chic roof terrace, 100-seater private cinema and The Bar in our lobby, an exciting and amazing place to work!

Nearest Tube Station: Oxford Circus

Job Description: We are excited to offer an opportunity for a hands-on IT Manager to lead our IT department across our esteemed group of hotels. The successful candidate will not only manage but also directly engage in the maintenance and enhancement of our IT infrastructure, ensuring an exceptional guest experience.

With systems and network upgrades in the pipeline this is a fantastic opportunity for you to bring your expertise to the table andhelp mould the technological advancementswithin our hotels.

Key Responsibilities:

• Lead and actively participate in the IT support team, providing hands-on technical support and assistance within a Windows desktop and server environment.
• Directly oversee the maintenance and improvement of IT systems for all hotel properties and the head office, ensuring hands-on involvement in critical IT tasks.
• Provide technical support via phone, remote control, and on-site visits, while efficiently managing the IT ticketing system.
• Design and implement IT systems, ensuring they meet the specific needs of the hospitality industry.
• Manage and actively contribute to IT projects, ensuring involvement in achieving project milestones and deliverables along with stakeholder management.

Requirements:

• Strong hands-on experience in managing IT infrastructures within a Windows domain.
• Experience in configuring and support Microsoft 365 suite of products including SharePoint, Teams and Exchange Online.
• Leading cloud migration projects with expertise in Microsoft Azure.
• Hands-on knowledge of networking, with CCNA certification or equivalent experience, including experience with Cisco Meraki deployments.
• Direct experience in Wi-Fi network setup and management, cabling, and hardware troubleshooting.
• Azure Active Directory implementations and migrations.
• Demonstrated hands-on ability in system design and project management within the IT sector.

Desirable Skills:

• Experience in deploying and supporting Property Management and Point of Sales systems (Opera, Maitre D, point of sale, Payfacto etc.)
• Exceptional hands-on ability to work under pressure and maintain meticulous attention to detail.
• A friendly and approachable with outstanding interpersonal skills, ready to engage directly with technical and non-technical staff.
• A minimum of 3 years hands-on experience in a Hospitality IT role.
• Relevant certifications such as MS900, AZ100, MCTS, A+ hardware, or similar qualifications.

What We Offer: An exciting opportunity for an IT leader who is adept at strategic planning, decision-making, and possesses excellent communication skills. You will be an integral part of a dynamic team, working in a fast-paced environment that requires direct interaction with a diverse user base.

Legal Requirements: All applicants must have the legal right to live and work in the UK, supported by valid documentation.

And what do you get in return!

Competitive salary

28 days holidays (Including bank holidays)

Meals provided when on duty.

Staff rates for friends & family across all the company hotels (subject availability)

Workplace pension

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

The Courthouse Hotel is an equal opportunities employer.

Due to the high volume of applicants, we will only respond to candidates with suitable experience.