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Ellen Kensington Hotel is set to become one of the most prestigious luxury hotels in the heart of Kensington. With 105 elegantly designed rooms and suites, a fine dining Pan-Asian restaurant, a stylish bar, a state-of-the-art spa, and exceptional event spaces, the hotel embodies sophistication, elegance, and outstanding service.
As Hotel Manager, you will serve as the second-in-command to the General Manager, overseeing the daily operations of the hotel and ensuring the highest level of guest satisfaction, service standards, and operational efficiency. This role requires a hands-on leader with a strong background in luxury hospitality, exceptional problem-solving skills, and a keen eye for detail. You will manage all operational departments, ensuring seamless coordination across the hotel while upholding Ellen Kensingtons commitment to excellence.
- Oversee and manage all operational departments, including Front Office, Housekeeping, Food & Beverage, Spa, and Maintenance, ensuring smooth day-to-day operations.
- Act as the primary point of contact for department heads, providing leadership, guidance, and support to ensure all teams deliver exceptional service.
- Ensure that all hotel services align with brand standards, ensuring consistency in guest experience.
- Ensure that the hotel consistently delivers a five-star guest experience, overseeing all aspects of the guest journey from arrival to departure.
- Handle VIP guests, special requests, and escalated service issues to guarantee guest satisfaction.
- Analyze guest feedback and implement strategies to enhance service quality and overall hotel performance.
- Lead, mentor, and develop department heads, fostering a high-performance and guest-focused culture.
- Conduct regular meetings with department heads to review performance, address challenges, and implement improvements.
- Identify training and development needs within operational teams, ensuring all employees have the skills and knowledge required to excel in their roles.
- Monitor operational expenses, ensuring budget control while maintaining service standards.
- Work closely with the Finance team to analyze financial reports and implement cost-saving measures without compromising quality.
- Ensure all hotel departments operate efficiently, maintaining high levels of productivity and service delivery.
- Work closely with Sales & Marketing to support revenue-generating initiatives, promotional campaigns, and corporate partnerships.
- Collaborate with the Revenue Manager to optimize room occupancy and pricing strategies.
- Ensure the Front ofHousekeeping and Maintenance teams work effectively to maintain the hotels impeccable standards.
- Ensure that the hotel complies with all health and safety regulations, fire safety standards, and licensing requirements.
- Conduct regular inspections to uphold cleanliness, hygiene, and security across all areas of the hotel.
- Oversee emergency response planning and ensure all team members are trained on safety procedures.
- Work with the General Manager to set strategic goals for the hotel, aligning operational objectives with long-term business growth.
- Provide regular reports on operational performance, guest satisfaction, financial metrics, and staff development.
- Identify opportunities for innovation, efficiency improvements, and service enhancements.
- Minimum of 5-7 years experience in a senior hotel management role, ideally within a luxury hospitality setting.
- Proven experience leading and managing multiple operational departments in a fast-paced environment.
- Degree in Hospitality Management, Business Administration, or a related field is preferred.
- Exceptional leadership and people management skills with a hands-on approach.
- Strong operational expertise across multiple hotel departments, including Front Office, F&B, Housekeeping, and Maintenance.
- Outstanding customer service mindset, with a passion for exceeding guest expectations.
- Financial acumen with the ability to manage budgets, optimize costs, and improve operational efficiency.
- Problem-solving skills and ability to make quick, effective decisions under pressure.
- Excellent communication and interpersonal skills to foster a collaborative work environment.
- Attention to detail and a commitment to upholding the highest quality standards.
- IT proficiency, including experience with Property Management Systems (PMS) such as Opera, and Microsoft Office Suite.
- Competitive Salary: Reflective of experience and market standards.
- Benefits: Free meals during shifts, flexible pension schemes, preferential rates on hotel stays and services, and participation in company events.
- Professional Growth: Opportunities for career advancement within Ellen Kensington and exposure to other luxury hospitality projects.
- A Dynamic Work Environment: Work with a passionate, high-performing team in a brand-new luxury hotel setting.
Ellen Kensington Hotel is dedicated to sustainability, prioritizing ethical business practices, environmental responsibility, and community engagement.
Diversity & Inclusion:We value a diverse and inclusive culture, fostering creativity and innovation for the long-term success of our people and business.
Eligibility to Work in the UK:Candidates must have the right to work and live in the UK. Documented evidence of eligibility will be required as part of the recruitment process.
