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Our Client is looking to recruit two experienced Revenues Officers working in the Billing and Collection Team in Council Tax on a contract basis. The main purpose of the role will be to process incoming correspondence received from customers in relation to moves, discount requests and payment enquiries. The ideal candidate will have specialist knowledge on Council Tax legislation as the role will also focus on dealing with liability disputes and issues relating to recovery action taken. What we require from our candidates:
* Proficient in the use of NEC and I@W processing systems
* A minimum of 3 years' experience within a revenues team (preferably Billing and Collection) administering Council Tax and responding to all enquiries in line with legislation and council policy
* Experience of negotiating payment plans on Council Tax debt.
* Ability to identify and sign post/support vulnerable and struggling customers
* Ability to liaise with internal and external bodies
* Ability to investigate and respond in writing to Cllr/Members and Complaints within set deadlines
* Ability to process any incoming contacts via phone, email, or correspondence and reports within targets and deadline set
* Excellent written and verbal communication
* Excellent attention to detail
* Ability to prioritise and manage workload, to ensure any follow up work is taken where appropriate
