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The Role:
Working for this leading law firm, you will be an experienced Document Specialist who can perform the following duties:
• Responsible for accurate and timely document preparation according to established templates, brand guidelines and production best practices.
• To serve as a key client interface for the company Document Centre services.
• Keen to be flexible and in possession of excellent MS Office skills.
• Consistently deliver high quality services on time, with a focus on responsiveness, client satisfaction, effective client communication and client service orientation.
• At least 3 years' experience working within the document production field.
• Excellent communicator and be able to build effective client relationships based on trust, flexibility and a professional approach and be able to deal confidently with clients.
• Develop and maintain relationships with team and key stakeholders.
• Ongoing personal development both soft and hard skill, plan for development where needed.
• Cover for workflow. Consistently deliver high quality services on time, with a focus on responsiveness, client satisfaction, effective client communication and client service orientation.
• Liaise effectively with Document Centre Manager as required.
• Reports to: Shift Team Lead
• Hours of work: 18:00-02:00
• Location: Work From Home
About You:
• Excellent MS Office skills, including Word, PowerPoint and Excel.
• Must have the ability to multi-task and oversee multiple projects at any given time, as well as perform accurately under time pressures and constraints.
• Must show initiative and good judgment and be able to work independently.
• Must have the ability to concentrate in an environment of multiple demands and distractions.
• Maintains exemplary attention to detail and a personal commitment to consistently producing high quality work.
• Must be able to maintain confidential information and work in a fast-paced, dynamic and creative environment.
• Must engender a culture of professionalism, superior customer service, and accountability within the team.
• Able to work effectively with colleagues of all levels in an organisation.
• Seeks and responds positively to all forms of feedback (client/line manager/appraisal); learning from experience.
• Strongly self-motivated; always adopts a 'can do' approach; takes pride in work and the larger organisation.
• Demonstrates high level of personal and professional integrity.
• Excellent accuracy and close attention to detail and adhering to the companies best practice.
• Approachable, work well as a team and share best practice. The ability to work closely with clients of all levels, accept criticism, still smile and have a matter-of-fact approach.
• Flexible and adaptable - happy to change shifts/work overtime as required and willing to take on new challenges as they arise.
• Positive with a can do attitude, willing to problems solve where needed.
• Dependable and willing to go the extra mile where needed.
• Self-motivated to ensure skills and technology familiarity and kept up to date.
• At least 3 years' previous document production experience in a professional service environment.
Taylor Burlington Associates is an equal opportunity employer. We welcome applications from people of all backgrounds. All qualified applicants will receive considerations for employment without discrimination to age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity, the protected characteristics under the Equality Act 2010.
Please note that due to a high volume of applicants that we will respond to candidates who match the criteria set by our clients. We strive to respond to all successful candidates within 48 hours.
