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- To act as the principal conduit for all routine enquiries, requests and complaints from examination candidates and other stakeholders by email, telephone, and post, ensuring that the advice and information they receive is appropriate, accurate, consistent, timely and in accordance with the Examination Regulations and other associated policies.
- To provide comprehensive administrative assistance to support the processes associated with the delivery of the examination. This will involve receiving and distributing all incoming post and general email communications, compiling, maintaining, and filing accessible records in electronic and paper formats, maintaining supplies of stationery and other materials as required, and liaising as necessary with suppliers of goods and services.
- To keep accurate records of withdrawn applications and requests for changes to appointments etc, liaising with managers and editing data in the College’s databases as necessary.
- To ensure that all examination fees are paid, recorded, and processed. This will also involve processing both online and credit card payments and editing data in the College’s databases as necessary.
- To maintain comprehensive records of all examination candidates with disabilities and special needs, advising them as necessary about procedures, appropriate adjustments to the Examination Regulations, and any other assistance that may be available to them.
- Educated to A-level or an equivalent
- We are looking for someone with excellent customer service skills, a meticulous eye for detail, and proven administrative experience preferably in examinations, events management or an equivalent field.
- Ability to communicate effectively, excellent written and oral communication skills
- Experience using MS Sharepoint and Teams Site
- Good IT skills, inclusive of Microsoft Outlook, Word, Powerpoint and Excel
