- Act as the primary point of contact for all customer account management activities
- Identify and explore commercial opportunities to drive growth with customers
- Build and nurture strong, long-term relationships with schools, ensuring high levels of satisfaction and success
- Manage a seamless and efficient onboarding process for new clients
- Handle and resolve complex client requests and issues as they arise
- Gather and share feedback from client with relevant internal teamsÂ
- Strong communication skills, both written and verbal, with a professional and approachable manner
- Confidence in managing relationships with senior stakeholders
- High attention to detail and the ability to manage confidential data sensitively and efficiently
- A keen interest in learning about educational content and practices
- Strong analytical skills with an aptitude for working with data
- Passionate about making a positive impact on educational outcomes